Returns & refunds
We’re sorry to hear that the items you received didn’t fully meet your expectations. This page explains how to return your order quickly and easily.
How to return an item
Log in to your account
Click "My account" at the top of the site, enter the email you used to place your order, then the 6-digit code you receive by email. No password to create.
Access my account →Request your return online
Select the relevant order, then click "Request a return". Choose the items to return and indicate the reason. You’ll receive an email confirmation.
Send your package
Use the carrier of your choice and ship the package to the address corresponding to your country (below). Make sure to include your order number inside the package.
Return address
AD PARK 2 – Bâtiment B n°6
Lot B6 – ZAC du Carreau de la Mine
13590 Meyreuil
France
Polígono Industrial
Carrer Aigüeta, 23
17761 Cabanes
Girona, España
Return conditions
- Time limit: you have 14 days after receipt to request a return.
- Condition: items must be returned in their original packaging, unused and in perfect condition.
- Identification: please include your order number in at least one of the packages.
- Cost: return shipping costs are at your expense.
- Responsibility: you are responsible for the condition of the products upon arrival at our warehouse.
- Carrier: you may use the carrier of your choice.
Refund timeframe
Upon receipt of the packages and after verifying their condition, we will process the refund within 4 business days using the payment method used at purchase.
Frequently asked questions
Which items cannot be returned?
Customised or made-to-order items, as well as items discounted by more than 50%.
What if my item arrived damaged?
Please contact us immediately at sav@deco-arts.fr with photos. We handle these cases as a priority, at our expense.
Can I exchange a product instead of getting a refund?
Yes, contact us before shipping your package so we can arrange the exchange (size, colour).
Is the return free?
No, except in case of an error on our part or a defective product. In that case, we cover the return shipping costs.
When will I receive my refund?
Within 4 business days after receipt and verification of your package at our warehouse.
Can I return a gift?
Yes, provided you have the order number. The refund will be made on the original buyer’s payment method.
Got a question?
Our team is available 6 days a week to help you.