Terms of Sales

General Terms and Conditions of Sale for the website deco-arts.fr

applicable from 19/10/2026

ARTICLE 1. PARTIES

These general terms and conditions are applicable between LINENS DIFFUSION, SAS, share capital: 1 500 €, registered with the RCS of Marseille in France on 18/12/2018, under number 844 701 730, registered office: 97 Rue Sauveur Tobelem, 13007 Marseille, FR, telephone: +33.4.42.93.26.32, email: info@deco-arts.fr, intra-community VAT number: FR87844701730, hereinafter referred to as "the Publisher" and any natural or legal person, whether under private or public law, registered on the Website to purchase a Product, hereinafter referred to as "the Customer".

Unique identifier (UID) certifying the registration of LINENS DIFFUSION in the ADEME producer register for the furniture sector (Ecomaison eco-organisation): FR304113_10CNXH.

 

ARTICLE 2. DEFINITIONS

" Customer ": any natural or legal person, whether under private or public law, registered on the Website.

" Website Content ": elements of any nature published on the Website, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software. 

" The Publisher ": LINENS DIFFUSION, SAS in its capacity as publisher of the Website.

" Internet User ": any natural or legal person, whether under private or public law, connecting to the Website.

" Product " : any goods of any nature sold on the Website by the Publisher to Customers.

" Website ": the website accessible at the URL deco-arts.fr, as well as sub-sites, mirror sites, portals and related URL variations.

ARTICLE 3. SCOPE OF APPLICATION

The Website is freely and openly accessible to all Internet Users. These general terms and conditions are accepted by the Customer when placing their order; simply browsing the Website does not constitute acceptance of them. Upon registration on the Website, this acceptance shall be confirmed by ticking the corresponding box.

The Internet User thereby acknowledges having fully read and accepted them without restriction.

Ticking the aforementioned box shall be deemed to have the same value as a handwritten signature on the part of the Internet User. The Internet User acknowledges the evidential value of the Publisher's automatic recording systems and, unless they can provide evidence to the contrary, waives the right to contest them in the event of a dispute.

These general terms and conditions are applicable to the relations between the parties to the exclusion of all other conditions, and in particular those of the Internet User. 

Acceptance of these general terms and conditions requires that Internet Users have the necessary legal capacity, or failing that, have the authorisation of a guardian or curator if they lack capacity, of their legal representative if they are minors, or that they hold a mandate if they act on behalf of a legal entity.

ARTICLE 4. PURPOSE OF THE WEBSITE

The purpose of the Website is to sell Products to Customers.

ARTICLE 5. ORDER PROCESS

5.1. Order

To place an order, Internet Users may select one or more Products and add them to their basket. The availability of Products is indicated on the Website, in the description of each item. Once their order is complete, they may access their basket by clicking on the button provided for this purpose.

5.2. Validation of the order by the Internet User

By viewing their basket, Internet Users will be able to verify the number and nature of the Products they have selected and check their unit price, as well as their total price. They will have the option to remove one or more Products from their basket. 

If they are satisfied with their order, Internet Users may validate it. They will then access a form on which they may either enter their login credentials if they already have them, or register on the Website by completing the registration form with their personal information.

5.3. Payment by the Customer

Once they are logged in or after they have fully completed the registration form, Customers will be invited to check or amend their delivery and billing details, and then invited to make their payment by being redirected to the secure payment interface bearing the mention "order with obligation to pay" or any similar wording. 

5.4. Order confirmation by the Publisher

Once payment has been effectively received by the Publisher, the Publisher undertakes to acknowledge receipt to the Customer by electronic means, within a maximum period of 24 hours. Within the same period, the Publisher undertakes to send the Customer an email summarising the order and confirming its processing, including all related information.

ARTICLE 6. PRICES - PAYMENT

6.1. Prices

The applicable prices are those displayed on the Website on the day of the order. These prices may be amended at any time by the Publisher. The prices displayed are only valid on the day of the order and shall not apply for the future.

Prices indicated on the Website are in euros, inclusive of all taxes, excluding delivery costs.

Prices are stated inclusive of all taxes; the VAT applied is that of the country of delivery.

6.2. Payment methods

The Customer may make payment by Paypal, Stripe, Amazon Pay, Google Pay.

In the case of card payments, the Publisher has no access to any data relating to the Customer's payment methods. Payment is made directly to the banking institution.

In the case of payment by money order, cheque or bank transfer, delivery times shall only commence from the date of receipt of payment by the Publisher.

6.3. Invoicing

The Publisher shall send or make available to the Customer an invoice by electronic means after each payment. The Customer expressly agrees to receive invoices electronically.

6.4. Default of payment

Agreed payment dates may not be postponed for any reason whatsoever, including in the event of a dispute.

6.5. Retention of title

Products sold shall remain the property of the Publisher until full payment of their price, in accordance with this retention of title clause.

ARTICLE 7. RIGHT OF WITHDRAWAL

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the Product to exercise their right of withdrawal, without having to give reasons or pay penalties.

To exercise this right, the Customer must notify their decision to withdraw by means of an unambiguous statement, addressed to:

LINENS DIFFUSION / Deco Arts
AD PARK2 BAT B NUMERO6, LOT B6
ZAC DU CARREAU DE LA MINE
13590 MEYREUIL, France
Telephone: +33.4.42.93.26.32
E-mail: info@deco-arts.fr

The Customer may use the withdrawal form set out in Article 8 hereof, but this is not mandatory.

Where the right of withdrawal is exercised, the Customer must return the Product(s) without undue delay and no later than fourteen (14) days after communicating their decision to withdraw. Return costs shall be borne by the Customer.

Products may be returned even if unpacked. If a Product is returned without its original packaging or if its packaging has been opened (in particular for cushions delivered vacuum-packed), it can no longer be resold as new: a reduction of 20% to 40% depending on the item, corresponding to this loss of value, may be deducted from the refund.

In accordance with Article L.221-23 of the French Consumer Code, the Customer's liability may also be engaged in the event of depreciation of a returned Product that is incomplete or damaged, resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product.

The Publisher shall make the refund no later than fourteen (14) days from the date on which it was informed of the Customer's decision to withdraw, using the same means of payment as that used for the initial transaction. In accordance with Article L.221-24 of the French Consumer Code, the Publisher may defer the refund until the Product(s) have been recovered or until the Customer has provided proof of their dispatch, the applicable date being that of the first of these events to occur.

Exceptions: In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for Products made to the Customer's specifications or clearly personalised.

ARTICLE 8. WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of: LINENS DIFFUSION – 97 Rue Sauveur Tobelem, 13007 Marseille – info@deco-arts.fr

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

- Ordered on (*) / received on (*):
- Order number:
- Name of the consumer(s):
- Address of the consumer(s):
- Date:

Signature of the consumer(s) (only if this form is notified on paper):

(*) Delete as appropriate.

ARTICLE 9. CUSTOMER SERVICE

The Website's customer service is available 6 days a week at the following non-premium rate telephone number: +33.4.42.93.26.32, by email at: info@deco-arts.fr or by post to the address indicated in Article 1 of these general terms and conditions. In the latter two cases, the Publisher undertakes to provide a response within 24 working hours.

 

ARTICLE 10. PERSONAL ACCOUNT

10.1. Creation of the personal account

The creation of a personal account is an essential prerequisite for any order by an Internet User on the Website. To this end, the Internet User will be invited to provide a certain number of personal details. Some of this information is deemed essential for the creation of the personal account. The refusal by an Internet User to provide said information will prevent the creation of the personal account and, consequently, the validation of the order.

When creating the personal account, the Internet User is invited to choose a password. This password is the guarantee of the confidentiality of the information contained in the personal account. The Internet User is therefore prohibited from transmitting or communicating it to a third party. Otherwise, the Publisher cannot be held liable for unauthorised access to an Internet User's personal account.

The Customer undertakes to carry out regular verification of the data concerning them and to make the necessary updates and modifications online, from their personal account.

10.2. Content of the personal account

The personal account enables the Customer to view and track all their orders placed on the Website.

Pages relating to personal accounts may be freely printed by the account holder in question, but do not constitute admissible evidence before a court. They are informational in nature only, intended to ensure efficient management of orders by the Customer.

The Publisher undertakes to securely retain all contractual elements whose retention is required by law or by regulations in force.

10.3. Deletion of the personal account

The Publisher reserves the right to delete the account of any Customer who contravenes these general terms and conditions, in particular when the Customer provides inaccurate, incomplete, misleading or fraudulent information, as well as when a Customer's personal account has been inactive for at least one year. Said deletion shall not constitute a fault on the part of the Publisher or damage to the excluded Customer, who shall not be entitled to any compensation as a result.

This exclusion is without prejudice to the Publisher's ability to pursue legal proceedings against the Customer, where the facts so warrant.

ARTICLE 11. PERSONAL DATA

The Publisher, as data controller, processes its Customers' personal data in accordance with the General Data Protection Regulation (GDPR) and the French "Informatique et Libertés" law. The data collected, the purposes and legal bases of the processing, the recipients, the retention periods, as well as the Customers' rights and the procedures for exercising them, are described in the Privacy Policy of the Website.

ARTICLE 12. LIABILITY OF THE PUBLISHER

12.1. Nature of the Publisher's obligations

The Publisher undertakes to provide the care and diligence necessary to supply quality Products in accordance with the specifications of these General Terms and Conditions. In accordance with Article L.221-15 of the French Consumer Code, the Publisher is liable by operation of law towards the consumer Customer for the proper performance of the obligations arising from the contract, whether these obligations are performed by the Publisher itself or by other service providers, without prejudice to its right of recourse against them. However, it may be released from all or part of its liability by proving that the non-performance or poor performance of the contract is attributable either to the Customer, or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure.

12.2. Force majeure - Customer's fault

The Publisher shall not be liable in cases of force majeure or fault of the Customer, as defined in this article:

12.2.1. Force majeure

For the purposes of these general terms and conditions, any impediment, limitation or disruption of the Service due to fire, epidemic, explosion, earthquake, bandwidth fluctuations, failure attributable to the access provider, failure of transmission networks, collapse of installations, unlawful or fraudulent use of passwords, codes or references provided to the Customer, computer hacking, a security breach attributable to the Website host or developers, flood, power failure, war, embargo, law, injunction, demand or requirement of any government, requisition, strike, boycott, or other circumstances beyond the reasonable control of the Publisher shall be considered as a case of force majeure enforceable against the Customer. In such circumstances, the Publisher shall be released from the performance of its obligations to the extent of such impediment, limitation or disruption.

12.2.2. Customer's fault

For the purposes of these General Terms and Conditions, any misuse of the Service, fault, negligence, omission or failure on the part of the Customer or their agents, non-compliance with the advice given by the Publisher on its Website, any disclosure or unlawful use of the Customer's password, codes and references, as well as the provision of erroneous information or the failure to update such information in their personal account, shall be considered as a fault attributable to the Customer. The implementation of any technical process, such as robots or automated requests, the implementation of which would contravene the letter or spirit of these general terms and conditions of sale, shall also be considered as a fault of the Customer.

12.3. Technical problems - Hypertext links

In the event of inability to access the Website due to technical problems of any nature, the Customer may not claim any damage and shall not be entitled to any compensation. The unavailability, even prolonged and without any time limit, of one or more online services cannot constitute damage for Customers and may under no circumstances give rise to the award of damages by the Publisher.

The hypertext links on the Website may redirect to other websites. The Publisher cannot be held liable if the content of these sites contravenes current legislation. Similarly, the Publisher cannot be held liable if the visit by the Internet User to one of these sites causes them harm.

In the current state of technology, the rendering of representations of Products offered for sale on this Website, particularly in terms of colours or shapes, may vary significantly from one computer to another or differ from reality depending on the quality of graphic accessories and screen or display resolution. These variations and differences may under no circumstances be attributed to the Publisher, who may in no case be held liable in this respect.

12.4. Damages payable by the Publisher

Unless otherwise provided by law or regulation, the Publisher's liability is limited to direct, personal and certain damage suffered by the Customer and related to the failure in question. The Publisher may under no circumstances be held liable for indirect damage such as, in particular, loss of data, commercial damage, loss of orders, damage to brand image, commercial disruption and loss of profits or customers.

12.5. Hypertext links and Website Content

Website Content is published for information purposes only, without guarantee of accuracy. The Publisher may under no circumstances be held liable for any omission, inaccuracy or error contained in this information that may cause direct or indirect damage to the Internet User.

12.6. Statutory warranties of conformity and against hidden defects

The Products sold on the Website benefit from the statutory warranty of conformity (Articles L.217-1 et seq. of the French Consumer Code) and the statutory warranty against hidden defects (Articles 1641 to 1649 of the French Civil Code), under the conditions set out in the box below.

The consumer has a period of two years from delivery of the goods to obtain the application of the statutory warranty of conformity if a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared. Where the sales contract for the goods provides for the supply of digital content or a digital service on a continuous basis for a period exceeding two years, the statutory warranty applies to that digital content or digital service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared. The statutory warranty of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods. The statutory warranty of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them. If the goods are repaired under the statutory warranty of conformity, the consumer benefits from a six-month extension of the initial warranty. If the consumer requests the repair of the goods but the seller imposes replacement, the statutory warranty of conformity is renewed for a period of two years from the date of replacement of the goods. The consumer may obtain a reduction of the purchase price while keeping the goods, or terminate the contract and be fully reimbursed against return of the goods, if: 1° The professional refuses to repair or replace the goods; 2° The repair or replacement of the goods takes place after a period of thirty days; 3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods; 4° The lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity. The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or immediate termination of the contract. The consumer is then not required to request repair or replacement of the goods beforehand. The consumer is not entitled to rescission of the sale if the lack of conformity is minor. Any period of immobilisation of the goods with a view to their repair or replacement suspends the warranty that remained to run until the delivery of the goods put back in working order. The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who in bad faith obstructs the implementation of the statutory warranty of conformity incurs a civil fine of up to 300 000 euros, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the French Consumer Code). The consumer also benefits from the statutory warranty against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.

The statutory warranty of conformity covers defects of conformity existing at the time of delivery of the Product. Defects that appear within two years of delivery are, unless proven otherwise, presumed to have existed at the time of delivery. The warranty does not cover normal wear and tear of the Product, use that does not comply with its intended purpose or with the instructions for use, lack of maintenance, or damage caused by the Customer.

The Customer is invited to report any defect as soon as possible, ideally within 5 days of receipt, attaching photographs. This period is indicative: it is not a condition for the implementation of the statutory warranties. The report may be sent to info@deco-arts.fr.

ARTICLE 13. INTELLECTUAL PROPERTY

13.1. Legal protection of Website Content

The Website Content may be protected by copyright and database rights. Any representation, reproduction, translation, adaptation or transformation, in whole or in part, carried out illegally and without the consent of the Publisher or its successors in title constitutes an infringement of Books I and III of the French Intellectual Property Code and may give rise to legal proceedings for counterfeiting.

13.2. Contractual protection of Website Content

The Internet User contractually undertakes towards the Publisher not to use, reproduce or represent, in any manner whatsoever, the Website Content, whether or not protected by intellectual property rights, for any purpose other than their reading by a robot or a browser. This prohibition does not apply to indexing robots whose sole purpose is to scan the content of the Website for indexing purposes.

ARTICLE 14. FINAL PROVISIONS

14.1. Applicable law

These general terms and conditions are subject to French law. However, in accordance with Article 6 of Regulation (EC) No. 593/2008 of 17 June 2008 (known as "Rome I"), this choice does not deprive the consumer Customer who habitually resides in another Member State of the European Union of the protection afforded to them by the mandatory provisions of the law of their country of residence.

14.2. Amendments to these general terms and conditions

These general terms and conditions may be amended at any time by the Publisher. The general terms and conditions applicable to the Customer are those in force on the day of their order. 

14.3. Disputes

In the event of a dispute, the consumer Customer may send a written complaint to LINENS DIFFUSION customer service (info@deco-arts.fr or by post to the registered office). If this complaint does not resolve the matter, the Customer may refer the dispute, free of charge, to the consumer mediator to which LINENS DIFFUSION belongs, in accordance with Articles L.611-1 et seq. of the French Consumer Code, no later than one year after the written complaint:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu – 75008 Paris
Telephone: 01 89 47 00 14
Website: www.cm2c.net (online referral)

In accordance with Article L.612-4 of the French Consumer Code, recourse to mediation is optional: no prior mediation is imposed on the Customer, who remains free to refer the matter directly to the competent courts.

14.4. Entirety

The nullity of one of the clauses of this contract shall not entail the nullity of the other clauses of the contract or of the contract as a whole, which shall retain their full effect and scope. In such a case, the parties shall, as far as possible, replace the annulled provision with a valid provision corresponding to the spirit and purpose of these terms.

14.5. Non-waiver

The failure by the Publisher to exercise the rights granted to it under these terms shall in no case be construed as a waiver of its right to assert said rights.

14.6. Telephone canvassing

The Customer is informed that they have the option of registering on the telephone canvassing opposition list at the address http://www.bloctel.gouv.fr/.

14.7. Languages of these general terms and conditions

These general terms and conditions are available in French.

14.8. Unfair terms

The provisions of these general terms and conditions apply subject to compliance with the mandatory provisions of the French Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.