Refund Policy

Return and Refund Policy for the website deco-arts.fr

applicable from 14/03/2026

ARTICLE 1.

Return Policy - Deco-Arts.fr (Linens Diffusion Company)

We want you to be completely satisfied with your purchase on Deco-Arts.fr. If, for any reason, you are not happy with your product, you may return it in accordance with the following conditions:

  1. Return period: Products must be returned within 14 days of receiving your order.

  2. Return address: Returns must be sent to:

    Linens Diffusion / Déco Arts
    AD PARK2 BAT B NUMERO6
    LOT B6
    ZAC DU CARREAU DE LA MINE
    13590 MEYREUIL France
    04.42.93.26.32

  3. Condition of items: Items must be returned in their original packaging, unused, and in the same condition as you received them.

  4. Return costs: Return shipping costs are borne by the customer. The choice of carrier is at the customer's discretion; however, we strongly recommend tracked shipping. This ensures that we receive the item and protects the customer in case of loss during transit.

  5. Liability: Deco-Arts.fr (Linens Diffusion Company) is not liable for parcels lost or damaged during the return. We therefore advise you to choose a shipping method with tracking and insurance.

Please note that returns that do not comply with this policy may be refused. If you have any questions regarding our return policy or need assistance, please do not hesitate to contact us.


ARTICLE 1.1. PARTIES

This refund policy is applicable between LINENS DIFFUSION, SAS, share capital: 1500 €, registered with the RCS of Marseille in France on 18/12/2018, under number 84470173000013, registered office: 97 Rue Sauveur Tobelem, 13007 Marseille, FR, telephone: +33.4.42.93.26.32, email: info@deco-arts.fr, intra-community VAT number: FR87844701730, hereinafter referred to as "the Publisher" and any natural or legal person, whether under private or public law, registered on the Website to purchase a Product, hereinafter referred to as "the Customer".

 

ARTICLE 2. DEFINITIONS

" Customer ": any natural or legal person, whether under private or public law, registered on the Website.

" Website Content ": elements of any nature published on the Website, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software. 

" The Publisher ": LINENS DIFFUSION, SAS in its capacity as publisher of the Website.

" Internet User ": any natural or legal person, whether under private or public law, connecting to the Website.

" Product " : any goods of any nature sold on the Website by the Publisher to Customers.

" Website ": the website accessible at the URL deco-arts.fr, as well as sub-sites, mirror sites, portals and related URL variations.

ARTICLE 3. SCOPE OF APPLICATION

The Website is freely and openly accessible to all Internet Users. Browsing the Website implies acceptance by every Internet User of these general terms and conditions. Simply connecting to the Website, by any means whatsoever, including via a robot or a browser, shall constitute full and complete acceptance of these general terms and conditions. Upon registration on the Website, this acceptance shall be confirmed by ticking the corresponding box.

The Internet User thereby acknowledges having fully read and accepted them without restriction. 

Ticking the aforementioned box shall be deemed to have the same value as a handwritten signature on the part of the Internet User. The Internet User acknowledges the evidential value of the Publisher's automatic recording systems and, unless they can provide evidence to the contrary, waives the right to contest them in the event of a dispute.

These general terms and conditions are applicable to the relations between the parties to the exclusion of all other conditions, and in particular those of the Internet User. 

Acceptance of these general terms and conditions requires that Internet Users have the necessary legal capacity, or failing that, have the authorisation of a guardian or curator if they lack capacity, of their legal representative if they are minors, or that they hold a mandate if they act on behalf of a legal entity.

ARTICLE 4. PURPOSE OF THE WEBSITE

The purpose of the Website is to sell Products to Customers.

ARTICLE 5. ORDER PROCESS

5.1. Order

To place an order, Internet Users may select one or more Products and add them to their basket. The availability of Products is indicated on the Website, in the description of each item. Once their order is complete, they may access their basket by clicking on the button provided for this purpose.

5.2. Validation of the order by the Internet User

By viewing their basket, Internet Users will be able to verify the number and nature of the Products they have selected and check their unit price, as well as their total price. They will have the option to remove one or more Products from their basket. 

If they are satisfied with their order, Internet Users may validate it. They will then access a form on which they may either enter their login credentials if they already have them, or register on the Website by completing the registration form with their personal information.

5.3. Payment by the Customer

Once they are logged in or after they have fully completed the registration form, Customers will be invited to check or amend their delivery and billing details, and then invited to make their payment by being redirected to the secure payment interface bearing the mention "order with obligation to pay" or any similar wording. 

5.4. Order confirmation by the Publisher

Once payment has been effectively received by the Publisher, the Publisher undertakes to acknowledge receipt to the Customer by electronic means, within a maximum period of 24 hours. Within the same period, the Publisher undertakes to send the Customer an email summarising the order and confirming its processing, including all related information.

ARTICLE 6. PRICES - PAYMENT

6.1. Prices

The applicable prices are those displayed on the Website on the day of the order. These prices may be amended at any time by the Publisher. The prices displayed are only valid on the day of the order and shall not apply for the future.

Prices indicated on the Website are in euros, inclusive of all taxes, excluding delivery costs.

6.2. Payment methods

The Customer may make payment by Paypal, Stripe, Amazon Pay, Google Pay.

In the case of card payments, the Publisher has no access to any data relating to the Customer's payment methods. Payment is made directly to the banking institution.

In the case of payment by money order, cheque or bank transfer, delivery times shall only commence from the date of receipt of payment by the Publisher.

6.3. Invoicing

The Publisher shall send or make available to the Customer an invoice by electronic means after each payment. The Customer expressly agrees to receive invoices electronically.

6.4. Default of payment

Agreed payment dates may not be postponed for any reason whatsoever, including in the event of a dispute.

Any sum not paid by the due date shall automatically and without formal notice give rise to the application of late payment penalties calculated at a rate equal to 3 times the legal interest rate, without prejudice to the enforceability of the sums due as principal.

Furthermore, any late payment shall result in the defaulting Customer being charged recovery costs of 40 euros, the immediate enforceability of all remaining sums due regardless of the agreed deadlines, increased by a penalty clause of 20% of the amount, as well as the possibility to terminate the contract unilaterally at the Customer's fault. This clause falls within the scope of Article 1152 of the French Civil Code, which allows the judge to reduce the penalty if the judge considers it excessive.

6.5. Retention of title

Products sold shall remain the property of the Publisher until full payment of their price, in accordance with this retention of title clause.

ARTICLE 7. COMPLAINTS - WITHDRAWAL - WARRANTY

7.1. Customer service

The Website's customer service is available from Monday to Friday from 09:00 to 12:00 at the following non-premium rate telephone number: 04.42.93.26.32, by email at: info@deco-arts.fr or by post to the address indicated in Article 1 of these general terms and conditions. In the latter two cases, the Publisher undertakes to provide a response within 4 hours.

 

7.2. Right of withdrawal – Distance selling

This Article 7.2 applies to Customers who qualify as consumers within the meaning of the introductory article of the French Consumer Code.

7.2.1. Conditions for exercising the right of withdrawal

In accordance with the legislation in force on distance selling, the Customer has a period of fourteen clear days in which to exercise their right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return shipping costs. 

The period referred to in the preceding paragraph runs from the day the distance contract is concluded for contracts relating to the provision of a service and/or the provision of digital content not supplied on a tangible medium, or from the receipt of the goods by the Customer or a third party, other than the carrier, designated by them, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods.

In the case of an order comprising several goods delivered separately or in the case of an order for goods consisting of multiple lots or pieces with delivery staggered over a defined period, the period runs from the receipt of the last goods or lot or the last piece. For contracts providing for the regular delivery of goods over a defined period, the period runs from the receipt of the first goods.

Where the fourteen-day period expires on a Saturday, Sunday or public or bank holiday, it shall be extended to the next working day.

The decision to withdraw must be notified to the Publisher at the contact details indicated in Article 1 of these general terms and conditions by means of an unambiguous declaration. The Customer may, for example, use the standard form provided at the end of these general terms and conditions. In any event, the Publisher shall send the Customer an acknowledgement of receipt of said withdrawal by email as soon as possible.

7.2.2. Effects of the right of withdrawal

The Customer shall return or restore the products to the professional or to any person designated by the latter, without undue delay and, at the latest, within fourteen days following communication of their decision to withdraw.

When the right of withdrawal is exercised, the professional is required to reimburse the Customer for all sums paid, without undue delay and at the latest within fourteen days from the date on which this right was exercised. Where applicable, the professional may defer the reimbursement until recovery of the Products or until the Customer has provided proof of dispatch of the Products, whichever occurs first. After this period, the amount due shall automatically bear interest at the legal rate in force, as specified in Article L. 242-4 of the French Consumer Code. 

Where applicable, the professional shall make the reimbursement using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to the use of another means of payment and provided that the reimbursement does not incur any costs for the Customer. However, the professional is not required to reimburse additional costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered. 

The direct costs of returning the Product shall be borne by the Customer. These costs are estimated at a maximum of 250 euros if, due to its nature, the Product cannot normally be returned by post.

The Customer's liability shall only extend to the depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product.

The conditions, deadlines and methods for exercising the right of withdrawal are set out in the standard form provided at the end of these general terms and conditions.

7.2.3. Exclusions from the right of withdrawal

The right of withdrawal does not apply, in particular, to contracts for:

  • the provision of services fully performed before the end of the withdrawal period and the performance of which began after the Customer's prior express consent and express waiver of their right of withdrawal;
  • the supply of goods made to the Customer's specifications or clearly personalised;
  • the supply of goods that are likely to deteriorate or expire rapidly;
  • the supply of goods that have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection;
  • the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
  • the supply of alcoholic beverages, the delivery of which is deferred beyond thirty days and the value of which, agreed at the conclusion of the contract, depends on market fluctuations beyond the control of the professional;
  • maintenance or repair work to be carried out urgently at the Customer's home and expressly requested by the Customer, limited to the replacement parts and work strictly necessary to meet the emergency;
  • the supply of audio or video recordings or computer software when unsealed by the Customer after delivery;
  • the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
  • contracts concluded at a public auction;
  • the provision of accommodation services, other than residential accommodation, transport of goods, car rental, catering or leisure activities which must be provided on a specific date or period;
  • the supply of digital content not supplied on a tangible medium, the performance of which began after the Customer's prior express consent and express waiver of their right of withdrawal.

Similarly, the right of withdrawal is not applicable to contracts fully performed by both parties at the Customer's express request before the Customer exercises their right of withdrawal.

 

 

 

7.3. Termination of the contract at the Customer's initiative

The consumer Customer may terminate the contract by registered letter with acknowledgement of receipt in the event that the delivery date of the goods is exceeded by more than seven days. The Customer shall then be reimbursed for the sums paid at the time of the order.

This clause shall not apply if the delivery delay is due to a case of force majeure. In such a case, the Customer undertakes not to pursue proceedings against the Publisher and waives the right to rely on the termination of the sale provided for in this article.

7.4. Warranties

7.4.1. Warranty for apparent defects

It is the Customer's responsibility to verify the good condition of the Products at the time of delivery. This verification must cover, in particular, the quality, quantities and references of the Products as well as their conformity with the order. No complaint shall be taken into account after a period of three days from delivery. In any event, any complaint concerning delivered parcels shall only be taken into account if the Customer acting in a commercial capacity has made reservations with the carrier in accordance with Articles L. 133-3 et seq. of the French Commercial Code.

7.4.2. Warranty for hidden defects
7.4.2.1. Statutory warranties

Customers benefit from a statutory warranty of conforming delivery (Article 1604 of the French Civil Code), a statutory warranty against hidden defects (Articles 1641 et seq. of the French Civil Code) and a product safety warranty (Articles 1245 et seq. of the French Civil Code). 

Customers who qualify as consumers also benefit from a statutory warranty of conformity (Articles L. 217-4 et seq. of the French Consumer Code). 

7.4.2.2. Contractual warranty

In addition to the statutory warranty, the Products benefit from a contractual warranty of conformity on French territory, for a duration of 1 year(s) from the delivery of the Product.

7.4.2.3. Returns

To invoke the warranty, the Customer must return the product to the Publisher's registered office address, accompanied by an explanatory letter requesting either repair, exchange or refund. 

In any event, the Customer is requested to follow the Publisher's instructions regarding the return of Products precisely.

The costs of returning the Product shall be borne by the Customer, except for consumer Customers invoking the warranty of conformity under Articles L. 217-4 et seq. of the French Consumer Code.

The consumer Customer benefits from a period of 2 years from the delivery of the goods to take action with the seller. In this respect, they may choose between repair or replacement of the Product, subject to the cost conditions provided for in Article L.217-9 of the French Consumer Code. Lastly, the Customer is exempt from proving the existence of the defect of conformity of the Product during the 24 months following the delivery of said Product, except for second-hand goods.

 

Where applicable, the statutory warranty of conformity applies independently of any commercial warranty. 

 

Where the consumer Customer decides to invoke the warranty against hidden defects, they  may choose between rescission of the sale or a reduction in the sale price.

ARTICLE 8. FINAL PROVISIONS

8.1. Applicable law

These general terms and conditions are subject to French law.

8.2. Amendments to these general terms and conditions

These general terms and conditions may be amended at any time by the Publisher. The general terms and conditions applicable to the Customer are those in force on the day of their order or their connection to this Website, with any new connection to the personal account constituting acceptance, where applicable, of the new general terms and conditions.

8.3. Disputes

Pursuant to Ordinance No. 2015-1033 of 20 August 2015, any disputes with a consumer Customer that may arise in the performance of these general terms and conditions and for which no amicable solution has been found between the parties must be submitted for resolution.

Furthermore, the consumer Customer is informed of the existence of the online dispute resolution platform, accessible at the following URL : https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

Since 1 January 2016, mediation has been compulsory for all. Thus, any professional selling to individuals is required to communicate the contact details of a competent Mediator in the event of a dispute, regardless of whether they sell remotely or in a physical shop (Source: FEVAD).

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
14 rue Saint Jean 75017 Paris
Website: https://www.cm2c.net
Email: cm2c@cm2c.net

8.4. Entirety

The nullity of one of the clauses of this contract shall not entail the nullity of the other clauses of the contract or of the contract as a whole, which shall retain their full effect and scope. In such a case, the parties shall, as far as possible, replace the annulled provision with a valid provision corresponding to the spirit and purpose of these terms.

8.5. Non-waiver

The failure by the Publisher to exercise the rights granted to it under these terms shall in no case be construed as a waiver of its right to assert said rights.

8.6. Telephone canvassing

The Customer is informed that they have the option of registering on the telephone canvassing opposition list at the address http://www.bloctel.gouv.fr/. 

8.7. Languages of these general terms and conditions

These general terms and conditions are available in French.

8.8. Unfair terms

The provisions of these general terms and conditions apply subject to compliance with the mandatory provisions of the French Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.